Privacy Policy

Credit Counselling Services of Alberta has a well-defined privacy policy. We do not sell or trade personal information. We do not use your personal information for anything but serving you. This statement discloses the privacy practices for the Credit Counselling Services of Alberta Internet Web site. Questions regarding this statement should be directed to the Help Desk by Email: info@creditcounselling.com or in writing to:

 

Privacy Officer
Credit Counselling Services of Alberta
Suite 225, 602 - 11 Avenue SW
Calgary, Alberta
T2R 1J8

Information We Collect

Information You Explicitly Provide:

 

via Orderly Payment of Debts Form:
We make available an online form, via secure server, into which you can input personal and financial information. Use of this form is optional and requires your consent via agreement and completion of our Consent for Release of Information form.

 

via Personal Financial Check-up Form:
We make available an online form, via secure server, into which you can input personal and financial information. Use of this form is optional and requires your consent via agreement and completion of our Consent for Release of Information form.

 

via Feedback Form:
We make available an online form into which you can input question or comments about Credit Counselling Services of Alberta and its Web site. Use of this form will require you to provide Credit Counselling Services with a reply email address, phone number or mailing address. Use of this form is optional.

 

via Order Form:
We make available an online form, via secure server, into which you can input requests for Credit Counselling Services of Alberta materials. Use of this form will require you to provide personal and credit card information. Use of this form is optional.

Information We automatically Collect:

Visitor ID:
Upon visiting our site, we assign you a unique ID and attempt to store that onto your computer in the form of a temporary "cookie". This is used to keep track of your progress through the Web site and aid in the filling out of any online forms.

Sharing of Information:
The information collected by Credit Counselling Services of Alberta will be used for CCSA's information only. Only information explicitly provided by you for the purposes of accessing Credit Counselling of Alberta services will be collected. If you have asked us to (via the Orderly Payment of Debts program) and provided consent we will talk to creditors on your behalf in order to help you resolve your situation

External Links:
We may include links to other sites and if you decide to follow those links, we can't be responsible for the privacy policies and content of those sites. Generally, we will let you know when a link goes to another site.

Glossary of Terms:

Cookies:
Cookies are pieces of information that a web site stores in your computer. Temporary cookies only last as long as your browser is running. Persistent cookies are stored on your hard disk (they take up very little space). Sites often use cookies to identify repeat visitors and offer them personalized service.

Visitor ID:
A visitor ID assigned to each user that visits the website. This ID is used to track a users progress through the web site.